RETURN & REPLACEMENT

  1. If you are not satisfied with your order, or disappointed with the product or service, we would like to know more about your experience.
  2. To initiate exchange, return of order, or cancellation of order please write to support@poojai.com, within 24 hours of placing the order.
  3. Our team will examine the products returned to verify if the product is in a condition to be exchanged.
  4. All returnable products must be accompanied with the original receipt, a return/exchange authorization number (received from the redressal team) and in saleable condition. Courier costs are non-refundable and need to be borne by the customer.
  5. Please note orders for Gift boxes are not applicable for exchange or refund. There is a provision of replacement.
  6. If the products delivered to you are damaged/ defective, then only we can consider your return request. We may require photo of damaged product along with bill details.

REFUND OF ORDER

For delivered orders, Poojai.com will offer a refund of product value in case of manufacturing defect or damage due to transit or wrong product received. Decision of Poojai.com is final and binding in this matter. Charges incurred in the order (shipping fee/ packaging charge/cash on delivery charge/bank charge) do not qualify for refunds.