1. If you are not satisfied with your order or disappointed with the product or service, we would
like to know more about your experience.


2. To initiate exchange or return of order, please write to (support@poojai.com), within 24 hours of placing
the order.


3. Our team will examine the products returned to verify if the product is in a condition to be
exchanged.


4. All returnable products must be accompanied by the original receipt, a return/exchange
authorization number (received from the redressal team), and in saleable condition. Courier costs
are non-refundable and need to be borne by the customer.


5. If the products delivered to you are damaged/ defective, then only we can consider your return
request. We may require a photo of the damaged product along with bill details